Server Fault is a question and answer site for system and network administrators. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

We have an Exchange infrastructure going through a migration from 2003 SP2 (call it ExOld) to 2010 (ExNew).

All users are now on the new server, but mail is still being directed to ExOld until testing is complete. ExNew sends emails directly to the internet.

For one particular user, emails don't seem to be being reliably delivered, but the odd thing is that it's not all emails. I can see external emails in his inbox.

  • If I send an internal email it works fine.
  • If I send an email from Gmail to him it doesn't get through.
  • If I telnet from outside to ExOld I can send an email to him.
  • If I telnet from outside to ExNew I can send an email to him.

This is a transcript that results in a successful send:

    220 ExOldName Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at  Mon, 22 Oct 2012 10:55:26 +0100
    500 5.3.3 Unrecognized command
    250-ExOldFQDN Hello [MyTestExternalIp]
    250 OK
    MAIL FROM:me@external.domain
    250 2.1.0 me@external.domain...Sender OK
    RCPT TO:his@internal.ourdomain notify=success,failure
    250 2.1.5 his@internal.ourdomain 
    354 Start mail input; end with .
    Subject:Test 1056
    Test 10:56
    250 2.6.0  Queued mail for delivery
    221 2.0.0 ExOldFQDN Service closing transmission channel

Emails go through Symantec Cloud, but their "Track and Trace" shows the messages going through, with a "delivered ok" log entry.

2012-10-22 09:19:56 Connection from: (
2012-10-22 09:19:56 Sending server HELO
2012-10-22 09:19:56 Message
2012-10-22 09:19:56 Message reference: 135089759500000177171130001194006
2012-10-22 09:19:56 Sender: me@external.domain
2012-10-22 09:19:56 Recipient: his@internal.ourdomain
2012-10-22 09:20:26 SMTP Status: OK
2012-10-22 09:19:56 Delivery attempt #1 (final)
2012-10-22 09:19:56 Recipient server: ExOldIP (ExOldIP)
2012-10-22 09:19:56 Response: 250 2.6.0 Queued mail for delivery

I've tried to search the Message Tracking Center on ExOld, but I just get the following message:

The tracking database on ExOld.FQQN is not available or the message has left the Exchange organisation. Facility: Microsoft Exchange Management ID no: c1032751 Microsoft Exchange Management

I'm not sure where else to look on the old (or new) server for information as to where the mails are ending up.

share|improve this question
up vote 0 down vote accepted

This may be the dumbest question as I'm pretty sure you've already checked, but, what does Exchange Message Tracker say on ExOld? Does the server say it ever got to that mailbox?

share|improve this answer
Not a daft question - I've not had to hunt down rogue messages much before (not since 5.5!) so any clue will be a help. – Cylindric Oct 25 '12 at 8:45
Check this out:… – Jason Oct 25 '12 at 12:00
That was it - I didn't have tracking enabled. Of course now the emails seem to be coming in to him, so I'll just leave it on and kind of hope another one fails. – Cylindric Oct 25 '12 at 14:02

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.