Basically I am working with a church who has a new pastor. The churches website hosting is paid by the church bank account and the domain name is up for renewal. The company are telling us that the previous pastor (the registrar) must be the one who renews the domain. As the old pastor is in another country we can't get old of him.
I looked on whois and the "Trading as" tag was set to the name of the church. So although the old pastor is the owner of the domain, is there no way that the church can renew the domain? We can prove that the church pastor has changed within the last two years. The hosting company have no problem billing them for the hosting, it's just the domain name we can't do anything with. We are not trying to transfer the domain either.
I will be looking forward to hearing back from you all.
We don't have access to the cPanel and we don't have access to the ewbsite with a username or password, that is what the old pastor has.