Take the 2-minute tour ×
Server Fault is a question and answer site for professional system and network administrators. It's 100% free, no registration required.

I've been told that SCCM has some sort of help desk/trouble ticketing system? I've found very little information on this. Not sure how MS has changed the lineup with 2012. Anyone care to comment on this?

We're planning on getting SCCM--and we also need a trouble ticket framework--so if SCCM can do it all, I'd love to hear any comments.


share|improve this question

closed as off topic by Brent Pabst, EEAA, mdpc, John Gardeniers, joeqwerty Nov 20 '12 at 1:16

Questions on Server Fault are expected to relate to professional server, networking, or related infrastructure administration within the scope defined by the community. Consider editing the question or leaving comments for improvement if you believe the question can be reworded to fit within the scope. Read more about reopening questions here.If this question can be reworded to fit the rules in the help center, please edit the question.

For what it's worth, I think you are after SCSM. System Center Service Manager. –  Matthew Halliday Dec 20 '12 at 9:50

Browse other questions tagged or ask your own question.