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I've been told that SCCM has some sort of help desk/trouble ticketing system? I've found very little information on this. Not sure how MS has changed the lineup with 2012. Anyone care to comment on this?

We're planning on getting SCCM--and we also need a trouble ticket framework--so if SCCM can do it all, I'd love to hear any comments.

Thanks

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closed as off topic by Brent Pabst, EEAA, mdpc, John Gardeniers, joeqwerty Nov 20 '12 at 1:16

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For what it's worth, I think you are after SCSM. System Center Service Manager. –  Matthew Halliday Dec 20 '12 at 9:50

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