There was a major outage today (Nov 26, 2012) at Server4You's Strassburg data center. My vserver was down for 8 solid hours. I've read their related terms and conditions and they provide the service as-is, ie no guarantee at all. That means I get what I get, no place for complaint.
However I'd be curious what is the proper behavior in this case? Is this outage acceptable because of the low price? Would you consider doing any action? (eg. switching to another provider)
They've sent this after 3-4 hours of outage:
Around 6:00 AM CET (UTC/GMT +1 hour) this morning, November 26, we experienced an outage due to a failure of the power supply of our cooling system. There was an increase in operating temperature in some parts of our Strasbourg data center, why some vSERVER host systems needed to be be shut down for security reasons.
The issue has been resolved already and the cooling unit is fully operational again, our data center engineers are now working on each hostsystem in order to bring it back online as soon as possible. The first systems are available again, the operation might still be ongoing until the early afternoon.
We appreciate your patience and understanding of this situation and deeply apologize for any inconvenience this may have caused.
Best Regards vServer-Support