Take the 2-minute tour ×
Server Fault is a question and answer site for professional system and network administrators. It's 100% free, no registration required.

We recently had to reload our configuration of Citrix on our server Server1, and since we have, we can access Citrix internally, but not externally. Normally we access Citrix from http://remote.xyz.org/Citrix/XenApp but since the configuration was reloaded we are met with a Service Unavailable message.

Internally accessing the Citrix web application from http://localhost/Citrix/XenApp/ on Server1 we are able to access the web application. And also from machines on our local network using http://Server1/Citrix/XenApp/.

I have gone into the Citrix Access Management Console and from the tree pane on the left clicked on

  • Citrix Access Management Console->Citrix Resources->Configuration Tools->Web Interface->http://remote.xyz.org/Citrix/PNAgent
  • Citrix Access Management Console->Citrix Resources->Configuration Tools->Web Interface->http://remote.xyz.org/Citrix/XenApp,

which in both cases displays a screen that reads Secure client access.

Here it offers me several options: Direct, Alternate, Translated, Gateway Direct, Gateway Alternate, Gateway Translated.

I know that I can change the method of use by clicking Manage secure client access->Edit secure client access settings which opens a window that reads "Specify Access Methods", and below that reads "Specify details of the DMZ settings, including IP address, mask, and associated access method", I don't know what the original settings were, and I also don't know how our DMZ is configured so that I can specify the correct settings, to give access to our external users on the http://remote.xyz.org/Citrix/XenApp site.

We have a vendor who setup our DMZ and does not allow us access to the gateway to see these settings. What sorts of questions should I ask them to restore remote access?

share|improve this question
1  
I would ask A: How is that NAT (Network Address Translation) setup? IE does the proper DMZ IP NAT'd correctly to the external IP. B: Are the proper ports opened up to that address? IE, is port 80 opened to that URL, along with whatever ports are also necessary for Citrix to run C: What IP's are allowed within the firewall to access that rule/NAT combo? -- Also, is this a CAG/NETSCALER or just a standard citrix reciever farm? –  user147613 Nov 29 '12 at 16:29
    
I think it's accessible from outside, but we called a guy and he said it was being forwarded to the wrong ip. –  leeand00 Nov 29 '12 at 19:31
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Browse other questions tagged or ask your own question.