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We have replaced the bad drives in a few HP systems (ProLiant DL360 G5), but they continue to show failed. The drives are part of RAID, and I think this might be why they are appearing as failed. The firmware/model is not the same, although they are all HP drives. Is this why they would remain in a failed state? They are new drives, so I don't think they are already bad.

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I once had this too on P400i. The controller didn't even notice when I removed a disk - it was still appearing there as faulty but present and happily reporting diagnostics errors for a disk already in the trash. We ended up replacing the whole server as we didn't trust it anymore. So, does it notice any disk change in that bay? –  gertvdijk Dec 14 '12 at 19:45
    
What operating system(s) are you running on these servers? –  ewwhite Dec 14 '12 at 19:47
    
@gertvdijk I'm not sure. I don't actually handle the swaps, so I've only seen them after they have been replaced. –  EGr Dec 14 '12 at 20:43
    
@egr did this work? –  ewwhite Dec 19 '12 at 23:45
    
@ewwhite, sorry, I haven't gotten a chance to try yet. –  EGr Dec 21 '12 at 20:22

1 Answer 1

It's all about the controller firmware. Are the systems up-to-date on firmware? If in question, you use the bootable HP Firmwware DVD to bring everything up-to-date.

In addition, if you already have a running operating system on these servers, you may want to obtain the RAID status using the HP Array Configuration Utility.

Sometimes, a drive will not rebuild because there could be a failing drive elsewhere in the array.

  • In a RAID 1+0, errors may appear on the paired disked of the failed drive. Enough, to the point that the newly-inserted disk won't start its rebuild.
  • In a RAID 5 setup, there may be unrecoverable read errors on other drives in the array, such that the new disk won't rebuild.

If either of the above are the case, the controller/rebuild status will probably be "Waiting for rebuild".

Another option, assuming these servers are healthy, may be a power cycle of the server. Sometimes that can jumpstart the rebuild on controllers with old firmware.

-- edit --

Install the hpacucli utility for Windows Server 2008 and run the following:

ctrl all show config
then
ctrl all show config detail

Paste the output into a pastebin or your original question.

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The firmware is up to date, and the systems have been rebooted since the "failure". There are only two disks in the RAID, and they are set up only for mirroring. The other drive in the array has 11 SCSI Bus Faults, but there is no other indications of failure; and the status of the failed drive is "Failed". Some info like negotiated link rate, capacity, and rotational speed are set to unknown. I'm not sure if the systems have HP Array Configuration Utility, but I will have to check. –  EGr Dec 14 '12 at 20:41
    
What operating system? –  ewwhite Dec 14 '12 at 20:43
    
Windows Server 2008 –  EGr Dec 14 '12 at 20:56
    
@egr see my edit. –  ewwhite Dec 14 '12 at 21:12

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