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DISCLAIMER: I've already restored from a nightly backup the contacts, "crisis" averted, but still want to ask the question.

We had a user that synced their mobile phone for the first time and somehow all the contacts got removed from their Exchange mailbox. Just their contacts. And they weren't in deleted items or in the retention items, although there were plenty of emails in the retention items so it appears to be working ok.

I don't think I've ever come across this scenario before. I figured they would be in the deleted items, but no luck.

I came across this: Recovering a user's Contacts in Exchange 2007

But it didn't help.

They weren't "deleted" I guess, but they definitely were gone from Exchange after the initial mobile phone sync for this user.

So...assuming retention items/deleted items is working correctly, where did the contacts go?

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closed as too localized by TheCleaner, Dave M, mdpc, rnxrx, Ward May 6 '13 at 19:45

This question is unlikely to help any future visitors; it is only relevant to a small geographic area, a specific moment in time, or an extraordinarily narrow situation that is not generally applicable to the worldwide audience of the internet. For help making this question more broadly applicable, visit the help center.If this question can be reworded to fit the rules in the help center, please edit the question.

Were the Contacts completely gone or were they overwritten by the Contacts on the phone? –  joeqwerty Dec 20 '12 at 22:56
I really cannot say. His phone was a brand new Android S3. I've never seen one overwrite from phone to Exchange, and if it did would they simply cease to exist on the Exchange mailbox? No delete command issued, just gone? –  TheCleaner Dec 21 '12 at 14:18
voted to close my own question...this looks to be a localized issue. –  TheCleaner May 6 '13 at 13:13

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