Take the 2-minute tour ×
Server Fault is a question and answer site for professional system and network administrators. It's 100% free, no registration required.
top:
12:49:59 up 49 days, 14:07,  3 users,  load average: 7.55, 7.24, 7.37
Tasks: 300 total,  25 running, 263 sleeping,   0 stopped,  12 zombie
Cpu(s): 91.9%us,  8.1%sy,  0.0%ni,  0.0%id,  0.0%wa,  0.0%hi,  0.0%si,  0.0%st
Mem:   8143612k total,  4559820k used,  3583792k free,   277836k buffers
Swap: 15623092k total,    79600k used, 15543492k free,  3046816k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND                                                                            
 8970 otrs      20   0 43736  28m 3188 R   10  0.4   0:00.42 index.pl                                                                           
 8976 otrs      20   0 39396  24m 3064 R    9  0.3   0:00.33 index.pl                                                                           
 8979 otrs      20   0 38356  23m 3068 R    9  0.3   0:00.31 index.pl                                                                           
 8988 otrs      20   0 34888  20m 3068 R    9  0.3   0:00.27 index.pl                                                                           
 8989 otrs      20   0 33532  18m 3060 R    8  0.2   0:00.23 index.pl                                                                           
 8991 otrs      20   0 33528  18m 3064 R    8  0.2   0:00.23 index.pl                                                                           
 8936 otrs      20   0 47168  32m 3228 R    7  0.4   0:00.50 index.pl                                                                           
 8994 otrs      20   0 16016  13m 2308 R    5  0.2   0:00.15 index.pl                                                                           
 8996 otrs      20   0 15620  13m 2308 R    5  0.2   0:00.15 index.pl                                                                           
 9000 otrs      20   0 15356  12m 2304 R    5  0.2   0:00.15 index.pl                                                                           
 8997 otrs      20   0 15356  12m 2304 R    5  0.2   0:00.14 index.pl                                                                           
 8998 otrs      20   0 15356  12m 2304 R    5  0.2   0:00.14 index.pl                                                                           
 9001 otrs      20   0 12416 9.9m 2196 R    4  0.1   0:00.11 index.pl                                                                           
 9003 otrs      20   0 11092 8728 2188 R    3  0.1   0:00.09 index.pl                                                                           
 9007 otrs      20   0  9160 6948 2140 R    2  0.1   0:00.06 index.pl                                                                           
 9008 otrs      20   0  8208 5988 2108 R    2  0.1   0:00.06 index.pl                                                                           
 9009 otrs      20   0  6892 4632 1960 R    1  0.1   0:00.03 index.pl                                                                           
 9010 otrs      20   0  6760 4384 1860 R    1  0.1   0:00.03 index.pl                                                                           
 9011 otrs      20   0  5444 3212 1772 R    1  0.0   0:00.02 index.pl                                                                           
31703 sunil     20   0  2956 1248  880 R    1  0.0   0:03.94 top                                                                                
 6440 root      20   0     0    0    0 S    0  0.0   0:00.11 kworker/1:0                                                                        
 7657 otrs      20   0 79988  42m 3832 S    0  0.5   0:00.20 /usr/sbin/apach                                                                    
 8473 otrs      20   0 79884  41m 3212 S    0  0.5   0:00.05 /usr/sbin/apach                                                                    
 8534 otrs      20   0 79884  41m 3212 S    0  0.5   0:00.03 /usr/sbin/apach                                                                    
 8592 otrs      20   0 79916  42m 3152 S    0  0.5   0:00.05 /usr/sbin/apach                                                                    
 8624 otrs      20   0     0    0    0 Z    0  0.0   0:00.03 /usr/sbin/apach <defunct>                                                          
 8701 rkumar    20   0  275m  40m  17m S    0  0.5  39:31.42 unity-2d-shell                                                                     
 8769 otrs      20   0 79900  42m 3212 S    0  0.5   0:00.03 /usr/sbin/apach                                                                    
 8806 otrs      20   0 79664  40m 1848 S    0  0.5   0:00.01 /usr/sbin/apach                                                                    
 9012 otrs      20   0  5152 2864 1744 R    0  0.0   0:00.01 index.pl    

I am using OTRS Ticket Request System. I have used two server one for database and another for the otrs using RAID. I noticed my server get slow whenever the cpu usage get high and the load average is also high. Please suggest how should I resolve this...

share|improve this question
    
What is index.pl? –  David Schwartz Jan 7 '13 at 8:26
    
Use a better CPU. –  Michael Hampton Jan 7 '13 at 14:24
    
@Michael -: Thanks for the comment But I am already using better cpu. My configuration are following - PN: 7383I3A Intel® Xeon® Processor E5-2620 (6 Core) 2.00GHz / 1333 MHz / 15 MB RAM 8 GB HDD: 300 GB 6.35 cms, Hot Swap SAS, RAID 0,1 –  Sunil Feb 5 '13 at 5:32
    
Yes, but you only have one of them, and your load has already overtaken its capacity. So you must reduce the load or get more CPU :) –  Michael Hampton Feb 5 '13 at 8:05
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Browse other questions tagged or ask your own question.