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That's what i receive when opening the browser


You don't have permission to access / on this server.

and there is nothing meaningful in the logs

" 403 179 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0"


(13)Permission denied: access to / denied

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closed as off-topic by HopelessN00b Mar 3 '15 at 7:23

  • This question does not appear to be about server, networking, or related infrastructure administration within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.

This error means that the web server was not able to access the requested file/folder because of insufficient permission error.

(13)Permission denied: access to / denied

You need to make sure you apache user usually www-data can access the www root folder and the files contained in it such as index pages.

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In particular, the (13) lets you know that this error refers to filesystem permissions and not Apache configuration permissions (such as Deny from all or rewrite rules with [F]). – Ladadadada Jan 7 '13 at 14:59
@Ladadadada: Yes, I meant filesystem permissons issue not apache. Thanks for the clarification. – Khaled Jan 7 '13 at 15:13
up vote 0 down vote accepted

Thanks but this was actually solved by adding the Apache user (www-data) to the ispconfig group in /etc/groups


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