I'm looking for an Enterprise Email management system. Something were we can have multiple people answering emails from multiple email boxes and have the emails automatically presented to them as they come in. We are currently using Nortel's Contact Center Six, but due to numerous issues are looking for an alternative. Please enter one option per answer along with any pros/cons you have found.
Edit: Key features necessary are the following:
- Multiple email addresses each routed to their own "Queue" or "Department".
- Ability to assign queues to an agent along with a priority for each queue.
- Automatic assignment/presentation of email to an agent based on availability.