I'm one of many customers of Windstream, the only internet provider in my area, and just after having hit the 1-year mark of being a customer, my 10M internet connection became about a 512k connection. I occasionally get my actual 10M speed, but typically I get the 512k. After talking to many other customers in this area, they all tell the same story. After about a year of service, network speeds drop to nothing, and replacing hardware and talking to tech support doesn't fix it.
Several of us more technical have called in to their tech support about it, and we have been told that the problem is a "latency outage". A Google search for "latency outage" only returns results pertaining to what customers of the same service have been told when they called in for support. On my last call, I informed the lady that I spoke to of this, and she was very adamant that a latency outage is a real thing. So, what is a latency outage?