Take the 2-minute tour ×
Server Fault is a question and answer site for professional system and network administrators. It's 100% free, no registration required.

I set up DKIM and SPF on our domain that uses Google Apps to host email. A few hours later, the BlackBerries that were connected to it were not letting us send out emails quoting "General Failure". Ofcourse, no inbound was coming either.

Finally, BlackBerry asked us to re-validate our email addresses and when we entered the password - it said password incorrect. However, when we try to login from browser, it works just fine. PS: SPF was on DNS, DKIM was too, but DKIM wasn't "enabled" on Google Apps.

Currently in the process of removing the SPF/DKIM TXT records. Any input?

share|improve this question
Both SPF and DKIM uses TXT records of your domain and could be messed up. Can you dig your domain name's TXT record, e.g. dig -t txt [domain name]? –  neo Jan 15 '13 at 15:37
Sounds like you changed something else by mistake while you were in the Google Settins. Does BB use IMAP or ActiveSync? Google announced that it is getting rid of ActiveSync for non-paid domains. I have no way of knowing if you are affected, though. –  Edwin Jan 15 '13 at 17:36
Neo, dig shows perfect TXT records. –  Mark H Jan 16 '13 at 8:27
Edwin, could it be me enabling "disable pop and imap for all google apps accounts"? :s –  Mark H Jan 16 '13 at 8:28
Quite a few hours have passed and dig still shows the TXT records even though my domain guys have removed them. Yet, a 17 hrs ago I revalidated my password on the BB an hour after the domain guys claimed to have removed the TXT records - and it worked. But around the same time, I unchecked Google Apps pop disable as well. –  Mark H Jan 16 '13 at 8:29

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Browse other questions tagged or ask your own question.