We have a very strange situation. We are subscribe to SmarterMail 8.4 for hosting our email services, the email hosting panel is WebsitePanel + Plesk Panel.
Our colleague is using Outlook 2010 with POP3 setting.
We had noticed that some of the mail was found in the webmail, but it is not found in the Outlook client. The webmail got 50 emails showed, but outlook only showed 42 emails, it from different sender also.
Thing for sure, - My colleague did not delete the email.
It is just not downloaded to the outlook client,
What will be the possibility reason that will happen? As my understanding is if Webmail do exist the email, it will download to outlook.
We email to support, they had response that
We unable to assist you as this Outlook issue as we didn't support for technical issue on Outlook. Since the email already been received in the webmail, so there is no issue on our side.
NOT all my colleague having this issue, only 2-3 out of 10 people, this is why make us headache.
Please assist. Thanks!