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I have a network printer (Sharp copier) that I am unable to contact from a different subnet . I am on 192.168.100.x. The printer is on 192.168.200.x. I can ping (or remotely connect to) every other device (including switches, desktops, server) on the '200' subnet from the '100' subnet. I have an identical copier on the '200' subnet that I can connect to.

If I am on the '200' subnet, I can contact the printer without any problems. The printer works fine on the subnet.

While I need to be able to connect to the printer across the subnet, contacting the printer from a different subnet is almost secondary. I am more curious in how to troubleshoot this and which device ultimately is responsible for me being unable to contact the printer.

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1 Answer 1

up vote 3 down vote accepted

At first glance with this data it looks like your Sharp copier is missing the gateway address or has the wrong one set or it's netmask is wrong.

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Thats what I thought as well. I checked it a few times because that made the most sense. But its not- gateway is correct, netmask is correct. –  IMAbev Feb 22 '13 at 14:48
    
Do you have access lists on your gateway? –  ETL Feb 22 '13 at 14:59
    
ETL - I had the wrong default gateway set on the copier! The def gateway setting was buried in the web gui, but when I connected via telnet it jumped out at me! Oh well - good that your pointed it out to me. –  IMAbev Feb 22 '13 at 15:03

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