How to send emails and avoid them being classified as spam

Question

This is a canonical question about how to handle email sent from your server being misclassified as spam. For additional information you may find these similar questions helpful:

• Best Practices for preventing you from looking like a spammer

Sometimes I want to send newsletters to my customers. The problem is, that some of the emails get caught as spam messages. Mostly by Outlook at the client (even in my own Outlook 2007).

Now I want to know what should be done to create "good" emails. I know about reverse lookup etc., but (for example), what about a unsubscribe link with an unique ID? Does that increase a spam rating?

Answer 1

Be sure that your emails don’t look like typical spam emails: don’t insert only a large image; check that the character-set is set correctly; don’t insert “IP-address only” links. Write your communication as you would write a normal email. Make it really easy to unsubscribe or opt-out. Otherwise, your users will unsubscribe by pressing the “spam” button, and that will affect your reputation.

On the technical side: if you can choose your SMTP server, be sure it is a “clean” SMTP server. IP addresses of spamming SMTP servers are often blacklisted by other providers. If you don’t know your SMTP servers in advance, it’s a good practice to provide configuration options in your application for controlling batch sizes and delay between batches. Some mail servers don’t accept large sending batches or continuous activity.

Use email authentication methods, such as SPF, and Domain Keys to prove that your emails and your domain name belong together. The nice side-effect is you help in preventing that your email domain is spoofed. Also check your reverse DNS to make sure the IP address of your mail server points to the domain name that you use for sending mail.

Make sure that the reply-to address of your emails are a valid, existing addresses. Use the full, real name of the addressee in the To field, not just the email-address (e.g. "John Doe" <john.doe@example.com> ) and monitor your abuse accounts, such as abuse@example.com and postmaster@example.com.

Answer 2

Automatically unsubscribe recipients of your message whose e-mail addresses bounce, and establish complaint feedback loops with major mail providers and automatically unsubscribe recipients who report your message as spam/junk. This will go a long way to improving your reputation and deliverability.

Answer 3

Unfortunately there are many different filtering techniques and some major mail providers won't publish what they use and/or what weights are given to various tests/filters, so knowing how to get through is difficult. Basically spam has driven ISPs and users into a situation where they sometimes make it difficult for such legitimate messages (especially bulk messages such as your newsletter) to get through. I no longer consider email to be the half-way-reliable transport method it once was.

To be a little less negative and more helpful... As you are having specific problems with a particular client there may be things the program can tell you. I don't know specifically about outlook as I don't use it anywhere myself, but many mail filters inject headers into messages to list what filters were used, what the result was, and what the weighting given to that filter was. So if you look at the full source of the messages they did get moved to junk folders you may find useful clues. As an example, SpamAssassin based filters inject headers of the following form:

X-Spam-Flag: YES
X-Spam-Score: 13.371
X-Spam-Level: *************
X-Spam-Status: Yes, score=13.371 tagged_above=-10 required=5.4
    tests=[BAYES_99=3.5, FB_GET_MEDS=0.803, RCVD_IN_SORBS_WEB=0.619,
    RCVD_IN_XBL=3.033, RDNS_NONE=0.1, URIBL_AB_SURBL=1.86,
    URIBL_BLACK=1.955, URIBL_JP_SURBL=1.501]

(that example has been plucked from a genuine spam message in my junk pile)

This is not definite though as bayesian filtering and other methods that involve user training are common - so what your filters pass and fail may differ markedly to other people's even though the client was configured identically out-of-the-box. You might have to consider some other outlet for your news (many people are trying to use social networking protocols for this, with varying degrees of success).

Answer 4

Like others said, you want to avoid "looking" like a spam message when sending the email but you can't necessarily tell what will or won't make you look like spam because techniques vary.

One thing you might want to consider is sending a plain text email to your customers for each newsletter that actually contains a quick description/greeting followed by a "click here to view our latest newsletter!" message; that way you can host your message on a web server, you're reducing the size of emails (and load on your mail server) and as a bonus you can check the logs on your web server to get feedback on just how many customers are actually reading your messages vs. deleting them.

Answer 5

My online business was having problems with order confirmation emails going to spam or not even being delivered (shunned via mail servers). These were simple "here's a summary of your order" emails with one link to our site's domain. We ended up buying a few Google Apps accounts for my business. You can setup one of them to act as your SMTP server. Having Google as our mail sender stopped all of these problems.

As far as email newsletters, definitely use a service that handles opt-in/-out for you. Using anyone other than a service to send bulk mail will probably get you banned.