Take the 2-minute tour ×
Server Fault is a question and answer site for professional system and network administrators. It's 100% free, no registration required.

A coworker and I occasionally use encrypted email to send passwords. We both are using Outlook 2010, and both of our Digital IDs were created by the same authority. For my coworker, creating, replying, and reading my encrypted emails works just fine. But for me, I can read his encrypted emails, I can send him encrypted emails, but I cannot reply to his encrypted emails. I always get the standard Outlook encryption error message:

"Microsoft Outlook had problems encrypting this message because the following recipients had missing or invalid certificates, or conflicting or unsupported encryption capabilities:"

It then lists his correct email address and offers to Send Unencrypted or Cancel.

Any ideas what could cause this? If I choose Send Unencrypted, or unselect Encryption before sending, the email goes through.

Update: when I reply to an encrypted message, if I delete the email address in the to box, and then retype the exact same email address, it works. This made me think I had duplicate addresses for my coworker, so I deleted him completely from my contact list. I know he's not in there at all because it can't find him when I try to send one. I had him send me a new encrypted email and also sign it. I can reply to this email. Then I added him to my contact list again, but still I can't reply to other encrypted emails. If I right click on his address, I can view the contact card and see the cert is in there, but it doesn't send. It also shows the error message described above twice. (I have to Cancel out twice.)

Update 2: When the error pops up, if I choose the option for Send Unencrypted, I get another error message: "The operation failed. The messaging interfaces have returned an unknown error. If the problem persists, restart Outlook. Cannot resolve recipient." If I then press OK, and try to send again, it sends successfully (unencrypted). I think the last part of that error message "cannot resolve recipient" is relevant to what's going on. It seems that the email in the To field is misbehaving, but only when it's first populated via reply.

Update 3: I just had a new scenario, which is related: I replied to a regular (unencrypted) email, decided to encrypt it, and had the same problem. (Same person.) I wiped out the email address in the "To" box, re-entered it identically, and then it sent. So, the title of this post might better be described as "Outlook 2010 cannot encrypt an email reply".

share|improve this question
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Browse other questions tagged or ask your own question.