I have signed up for Office 365 and have set it up to use my current domain - I have verified the DNS etc and done the DNS setup in WHM where I added the new DNS records to the zone.
The problem is when I try to set up an account in Outlook it fails as it cannot find the server settings (there is no error message as such, it just asks to verify the email address is correct which it is).
I went to https://www.testexchangeconnectivity.com and did a test for Office 365 Exchange Domain Name Server (DNS) Connectivity Test - this fails due to:
Attempting to resolve the host name mail.mydomain.com in DNS. The host name resolved successfully. IP addresses returned: MY_WHM_SERVER_IP Testing mx record configuration mx value 'mail.mydomain.com'. Mx values do not match allowed values. MX Records don't exist or aren't correctly configured for your domain in Office 365. The MX value 'mail.mydomain.com' doesn't match one of the allowed values:mail.eo.outlook.com,mail.protection.outlook.com,mail.messaging.microsoft.com,invalid.outlook.com
Looking in WHM there is an entry for mail in DNS zones which reads:
mail 14440 IN CNAME mydomain.com.
In the connectivity test, should mail.mydomain.com still be resolving to my server IP address? Should I remove the above entry for mail from the DNS zone setup or replace it with something else? If not, any idea what else might be causing it to not find the server settings?