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It's quite strange. Plesk autoinstall offers to install components but uninstall or re-install is not possible.

Right now i have problem starting "Parallels Premium Outgoing Antispam" which is installed and i have licence for. But i just get the message: "Protection : Not active. There are some problems that prevent the service from being started."

I really don't know what to do. I might be that i uninstalled it manually or in some other way few months before but i don't remember.

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closed as off-topic by HopelessN00b Jan 14 '15 at 8:32

  • This question does not appear to be about server, networking, or related infrastructure administration within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.

This question appears to be off-topic because it is about working with a service provider's management interface, such as cPanel. – HopelessN00b Jan 14 '15 at 8:32
up vote 1 down vote accepted

This is a common bug in Plesk ~ 10.0.9. It has been fixed in Plesk 11.0.10 and will take effect during a fresh installation progress.

Your license key is installed in Parallels Plesk Panel, but it is missing from the configuration file of Commtouch Outbound Spam Protection solution.

The resolution has been released as KB 115217. Alternatively, you can reinstall the base package using Plesk Autoinstaller Utility, but this is not a recommended way. Be aware!

Dump all databases like:

# mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` --all-databases > /root/mysql.full.dump

Reinstall the base package:

# /usr/local/psa/admin/bin/autoinstaller --select-release-current --reinstall-component base
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