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I'm use Exchange 2010, with Outlook 2007, but one users is having a problem where her 'Sent items' are showing as empty. However, these sent items are visible if the user login in via OWA.

I have tried the following, but with no success -

  • Check that Outlook is not using Cached Exchange Mode (it's not)
  • Turn off all Rules and Alerts (There are only two, and turning them off doesn't help)
  • Log the user off and back on
  • Open Outlook in Safe Mode (outlook.exe /safe - no joy)

Can anyone please suggest what I should try next? Thanks,

share|improve this question

Create another profile for the user and see what it looks like. I suspect that you have Cached Exchange Mode disabled but still have an OST. I've found multiple cases where offline use seems to be stuck "halfway" on / off.

share|improve this answer
Thanks, will give that a try over the weekend. – David Gard May 3 '13 at 15:05

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