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I've set Zenoss 4.2.3 to get devices from our entire network from all subnets (INFRASTRUCTURE -> DEVICES). But it returns me the device list only with the IP address, it doesn't obtain the hostnames from both Windows and Linux machines.

How can I config it to obtain the names of the machines?

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Does your DNS resolve the device IPs correctly? –  jscott May 7 '13 at 16:44
    
Yes. We are inside a domain. –  tenshimsm May 7 '13 at 16:51
    
Heh, I do remember fiddling with it, do not recall exact solution, but it is definitely out there. Some settings for WUI some sort. –  Danila Ladner May 7 '13 at 17:59
    
:) Haha, I did not find, yet, the setting for that. :( –  tenshimsm May 7 '13 at 19:33

1 Answer 1

up vote 2 down vote accepted

"But it returns me the device list only with the IP address"

Do you mean in the infrastructure tab or are you referring to the emails from a notifier?

If in the notifier, there is a bug in Zenoss 4.2 where the device.id is used instead of device.title in email notifications.

To fix, put the following transform into the root "/" event class.

d = dmd.Devices.findDevice(evt.device)
if d is not None:
  evt.device_title = d.title
else:
  evt.device_title = d.id

and then in your notification "Content" tab, use the following

Message (subject) Format: [zenoss] **${evt/device_title}** - ${evt/summary}
Body Format: 

Location: ${evt/zenoss.device.groups}
Device: **${evt/device_title}**
Component: ${evt/component}
Severity: ${evt/sevword}
Time: ${evt/lastTime}

Message:

${evt/message}

a href="${urls/eventsUrl}">Device Events

a href="${urls/eventUrl}">Event Detail

a href="${urls/ackUrl}">Acknowledge

a href="${urls/closeUrl}">Close

Hope this helps.

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