This question arose because I recently allowed a support technician help me with an problem with an installation of a software product on my computer. The support technician took remote control over my machine and proceeded to install the software, even agreeing to the EULA. I specifically asked him if he needed me to approve the EULA agreement, but he said he would do that himself.
This made me start to wonder if I would now be bound by the conditions of the EULA since I did not physically agree to them.
So - that said my question is - if you or your company provide remote technical support:
1) Do you have a policy of how technicians should handle EULA agreement dialogs while they are in control of a customer/client's computer?