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This question arose because I recently allowed a support technician help me with an problem with an installation of a software product on my computer. The support technician took remote control over my machine and proceeded to install the software, even agreeing to the EULA. I specifically asked him if he needed me to approve the EULA agreement, but he said he would do that himself.

This made me start to wonder if I would now be bound by the conditions of the EULA since I did not physically agree to them.

So - that said my question is - if you or your company provide remote technical support:

1) Do you have a policy of how technicians should handle EULA agreement dialogs while they are in control of a customer/client's computer?

2) Do you have a statement in your "terms of use" for remote support that covers these types of scenarios?

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locked by HopelessN00b Jan 22 at 5:59

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closed as off-topic by HopelessN00b Jan 22 at 5:59

  • This question does not appear to be about server, networking, or related infrastructure administration within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.

    
This question is off-topic under current topicality rules. –  HopelessN00b Jan 22 at 5:59

1 Answer 1

EULAs in installation programs are already legally dubious.

I would expect that since they are working on your behalf that they can agree to it on your behalf. Although as a technician I would probably cover myself by making sure that the customer had at least seen it.

But since this is a legal issue, not a technical one, you should really be seeking advice from a qualified legal professional rather than here.

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Understood - I'm not really looking for the legal answer - I am more interested in whether organizations have policies on this or have terms in their remote assistance terms of use. –  John Clark Aug 6 '09 at 15:05

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