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Here's the background: A company has a CAO user, that gets taken over by a new CAO. Basically - a name on the account was changed in AD, while the login "CAO" and the email addy "cao@..." remained the same. Old CAO's name was Theresa, the current guy is called Brian. Software: Exchange 2010, Outlook 2010, Win7pro, standard settings for everything.

Everything works great except for two very annoying things in outlook 2010:

  1. In sent items, the name above a shown sent email is Theresa and not Brian (see screenshot)
  2. When printing email from outlook, the name in bold letters above the printout is also Theresa's.

screenshot - outlook 2010

When I hover above "Theresa" in the outlook sent items view, the info box shown is actually saying "Brian".

So far I have done the following:

  • Checked through OWA - no issue there
  • Rebuilt a new offline address book and made it default
  • recreated the outlook profile
  • wiped the entire local user profile and rebuilt that from scratch

The fact that OWA doesn't have this problem, tells me it's got to be a local or offline issue, but I have rebuilt the local profile with only the data outlook can possibly get from exchange, no local PSTs, and while it showed up properly for a few minutes at first, we've got Theresa back in out face shortly after.

Please help :)

share|improve this question
What does microsoft have to say? – mdpc Jul 2 '13 at 18:59
I have never found their techsupport to be anywhere near good – dyasny Jul 2 '13 at 19:16
nowhere near good? – mdpc Jul 2 '13 at 20:22
Does the mailbox have a Me/Self contact saved with the name Theresa? If not, Outlook 2010 caches a lot more stuff in the actual mailbox. I say save what you need in a PST and recreate the mailbox in Exchange from scratch. – user160910 Jul 2 '13 at 20:24
1. Nobody knows what a CAO user is, at least I don't. Only use acronyms if you're sure that everyone knows what they are. 2. This is why it never pays to rename a user account instead of creating a new user account. – joeqwerty Jul 2 '13 at 21:56

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