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try to find a post that similar to my question but it seem there is none of them is answering my question.

I have 5 email user accounts in google apps (it is running well till now), because of it went to commercial so decided to keep using the google apps but i will not create a new email account using google apps anymore. so I created a new email account in cpanel of my webhosting and used roundcube for webmail server. the problem was i can still use the new email account for sending an email but I can not received any email from outsites. there always a massages like this below:

Delivery to the following recipient failed permanently: Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain by [2607:f8b0:4003:c01::1b].

The error that the other server returned was: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 c1si13498081oeq.10 - gsmtp

please what should i do? is it the MX record or something should be adjust? please help me. Thank you in advance

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closed as off-topic by mdpc, Jacob, Dave M, Falcon Momot, Scott Pack Jul 10 '13 at 15:13

  • This question does not appear to be about server, networking, or related infrastructure administration within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.

This question appears to be off-topic because it is about cpanel and not a direct admin question. – mdpc Jul 9 '13 at 16:24
up vote 2 down vote accepted

Your mail is being handled by Gmail. Adding a webmail account in Cpanel won't do anything, as your MX records are sending all e-mails to Gmail for handling. Gmail accurately reports that the account doesn't exist.

You can't split services like this with e-mail. You'll need to pick one service or the other for the domain's e-mail.

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thank you for quick your answer respons, so this is mean that i have to choose one of the options? google apps or webmail?can i we do something with the mx? – Ralfie Maringka Jul 9 '13 at 16:35
You can't do split delivery with MX records, no. You need to pick either Google Apps or Cpanel's mail, or run them on different subdomains or something. – ceejayoz Jul 9 '13 at 16:45

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