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I have recently been given Administrative rights to help maintain ePO on my companies network. From the group of machines that I am in charge of keeping up-to-date, a small amount of these machines do not have the proper McAfee Product information displayed in ePO.

I have remoted into these machines manually and checked the version numbers for these Products (VSE, Policy Auditor, HIPS, DLP, etc.) and they all list the most up-to-date information for those products, (example, HIPS 8.0.0.2239). I then open up the McAfee Agent Status Monitor Console and select "Collect and Send Props", "Send Events", "Check New Policies" and "Enforce Policies" to ensure that the agent is able to communicate with the ePO server without throwing out any error messages. Everything seems to register fine. When I log back into ePO and check the computer name in System Tree, the computer still shows an outdated version of that product number (HIPS 8.0.0.2151, for example).

I have tried to tag these systems with Uninstall/Reinstalls to fix the issue, and it worked on two machines, but there is still at least 20 machines that are not registering properly! I've tried this several different times over the course of a week now, giving plenty of time (at least 24 hours) between the uninstall and reinstall but the issue still remains in ePO.

I've done some searching online and see that other people have been suffereing from this same problem (link), but the only "solution" that has been repeated over and over was to uninstall/reinstall, which like I said before, is not working for some of my machines.

Any advice would be much appreciated.

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1 Answer 1

What version of McAfee Agent and also which version of ePO are you using?

What is the "last communication time" for the system in question, Does ePO acknowledge the ASCI?

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