We are using the Help Desk Ultimate module to manage our support requests (tickets).
Unfortunately, the module ignores incoming emails from the IMAP-Account since several days.
We don't have issues connecting to the mail account directly by a client
New tickets that have been sent by our contact form are listed
Server and configuration are untouched
maillog seems to be clean too, take a look:
Jun 14 11:07:19 imapd: auth: starting client module Jun 14 11:07:19 imapd: IMAP connect from @ [::ffff:127.0.0.1] ACCEPT, username firstname.lastname@example.org Jun 14 11:07:19 imapd: LOGIN, email@example.com, ip=[::ffff:127.0.0.1], protocol=IMAP Jun 14 11:07:23 imapd: 1371200843.77864 LOGOUT, firstname.lastname@example.org, ip=[::ffff:127.0.0.1], headers=5078, body=557918, rcvd=699, sent=1907964, maildir=/var/qmail/mailnames/myshop.com/service/Maildir
Any help is seriously welcome.