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We are using the Help Desk Ultimate module to manage our support requests (tickets).

Unfortunately, the module ignores incoming emails from the IMAP-Account since several days.

  • We don't have issues connecting to the mail account directly by a client

  • New tickets that have been sent by our contact form are listed

  • Server and configuration are untouched

The maillog seems to be clean too, take a look:

Jun 14 11:07:19 imapd: auth: starting client module
Jun 14 11:07:19 imapd: IMAP connect from @ [::ffff:] ACCEPT, username support@myshop.tld
Jun 14 11:07:19 imapd: LOGIN, user=support@myshop.tld, ip=[::ffff:], protocol=IMAP
Jun 14 11:07:23 imapd: 1371200843.77864 LOGOUT, user=support@myshop.tld, ip=[::ffff:], headers=5078, body=557918, rcvd=699, sent=1907964, maildir=/var/qmail/mailnames/myshop.com/service/Maildir

Any help is seriously welcome.

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migrated from magento.stackexchange.com Aug 7 '13 at 7:25

This question came from our site for users of the Magento e-Commerce platform.

Probably it would be a good idea if you ask someone from aheadWorks to answer the question here. –  Vinai Jun 14 '13 at 16:35
Seems like a sys admin question better suited to server fault. –  Alan Storm Aug 7 '13 at 3:09

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