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We are using Google Apps as email provider and have added following SPF record for our domain

v=spf1 a mx ptr -all

We also use LivePerson as a support system and when they send email on our behalf from using our domain it fails sometime.

So how can I add their IPs to our SPF record too

We get following error

e-mail delivery failed for site 62197336, id=mailTicket "\"LTK121620451004X\" \"380116582\" \"Acknowledge\" \"1\"",, error=550-5.7.1 Unauthenticated email from is not accepted due to domain's 550-5.7.1 DMARC policy. Please contact administrator of domain if 550-5.7.1 this was a legitimate mail. Please visit 550-5.7.1 to learn about DMARC 550 5.7.1 initiative.

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marked as duplicate by MadHatter, Falcon Momot, Ward, gWaldo, dawud Sep 12 '13 at 15:29

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

Is what you substituted for your domain or are you actually sending mail from It's better to use for this purpose. There's actually an RFC about it. – Ladadadada Sep 11 '13 at 14:34
up vote 1 down vote accepted

Like this:

v=spf1 a mx ptr ip4: ip4: ip4: ip4: ip4: -all

If you figured these sender addresses out on your own, I would recommend that you ask LivePerson what you should include in your SPF records. Chances are they have a central record (like google has that you can include instead of having every possible IP address explicitly stated in your own SPF record

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