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We are using Google Apps as email provider and have added following SPF record for our domain

v=spf1 a mx ptr include:_spf.google.com -all

We also use LivePerson as a support system and when they send email on our behalf from using our domain it fails sometime.

So how can I add their IPs to our SPF record too

mails01.liveperson.net 70.42.153.203
mails02.liveperson.net 70.42.153.232
mails03.liveperson.net 70.42.153.233
mails04.liveperson.net 70.42.153.234
maile01.liveperson.net 70.42.153.211

We get following error

e-mail delivery failed for site 62197336, id=mailTicket "\"LTK121620451004X\" \"380116582\" \"Acknowledge\" \"1\"", to=xyz@gmail.com, error=550-5.7.1 Unauthenticated email from abc.com is not accepted due to domain's 550-5.7.1 DMARC policy. Please contact administrator of abc.com domain if 550-5.7.1 this was a legitimate mail. Please visit 550-5.7.1 http://support.google.com/mail/answer/2451690 to learn about DMARC 550 5.7.1 initiative.

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marked as duplicate by MadHatter, Falcon Momot, Ward, gWaldo, dawud Sep 12 '13 at 15:29

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

    
Is abc.com what you substituted for your domain or are you actually sending mail from abc.com? It's better to use example.com for this purpose. There's actually an RFC about it. –  Ladadadada Sep 11 '13 at 14:34
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1 Answer

up vote 1 down vote accepted

Like this:

v=spf1 a mx ptr ip4:70.42.153.203 ip4:70.42.153.211 ip4:70.42.153.232 ip4:70.42.153.233 ip4:70.42.153.234 include:_spf.google.com -all

If you figured these sender addresses out on your own, I would recommend that you ask LivePerson what you should include in your SPF records. Chances are they have a central record (like google has _spf.google.com) that you can include instead of having every possible IP address explicitly stated in your own SPF record

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