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Why does www.example.com resolve to a different IP than example.com when testing with ping?

Is the fault of the server configuration (Apache)?

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I'll note that ping is a terrible tool for troubleshooting DNS issues. You should use dig if you're on *nix or nslookup if you're on Windows. –  MDMarra Aug 25 '13 at 11:39

2 Answers 2

Most people that don't have much experience assume that www.example.com is automatically the same as example.com. The www subdomain is just that - a subdomain and will have it's own separate record in your DNS. It's common to CNAME www to example.com, but in your case, you've probably got an A record for example.com that points to your website and an A record for www that points somewhere else.

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In complement, the two records mainly differ when you use the "web redirect" feature of your registrar –  Kdecherf Aug 25 '13 at 12:32

Check your DNS configuration it seems that you have different entrys.

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