We recently had some of the HDs fail on our server. these drives controlled the operating system Microsoft small business 2003, C: drive. the exchange is held on a separate set of drive, F: drive. these drives did not fail. We Replaced and restored the C: drive but not the F: drive.
Now the problem is that some not all of our user outlook accounts seem unable to "hold" new e-mail received from the exchange through our server.
the Exchange accounts are recognized as connected on the user's work station they pull e-mail down on a send/receive command. but not automatically.
all new e-mail shows up when the user's station is syncing. it seems to sync all mail not just new mail. no duplicate entries are created for any e-mail. this takes about a half hour to an hour.
after the send and receive operation completes, generating no errors, all new mail received since the crash on our server is removed from the users account. "poof" no leftover, it's as if the new e-mail had never been received or identified.
We can then restart the send/receive request and the exact same thing happens.
New e-mail can be sent from these workstations and are received by the rest of the world.
Tried creating new mail profile in Windows 7, XP but problem persists even with fresh account creation.
Exchange 2003 server. Mix of 2003 and 2010 outlook.