We currently have virtual (xen) servers from a host here in the UK and back up to an Idera R1Soft / ServerBackup system in the US.
One of our servers absolutely refuses to compile the kernel module. Has anybody else seen this issue? Our server host has exhausted all their ideas, the backup service provider doesn't want to help as it isn't their server that we're backing up.
This is what we get:
root@web2 [~]# serverbackup-setup --get-module Checking if module needs updated Checking for binary module Waiting | No binary module found Gathering kernel information Gathering kernel information complete. Creating kernel headers package Checking '/lib/modules/18.104.22.168/source/' for kernel headers Found headers in '/lib/modules/22.214.171.124/source/' Compressing... uploading kernel package 99% 21MB 1.5MB/s 00:00 ETA Starting module build... Building | kernel module installer failed. (0): Internal error encountered. Please contact support Request ID: (cae5953a-9993-4431-ba94-a91bd22f4644) http://www.r1soft.com/distros/index.php?uuid=cae5953a-9993-4431-ba94-a91bd22f4644 root@web2 [~]# uname -a Linux [redacted] 126.96.36.199 #3 SMP Sun Oct 13 20:19:23 BST 2013 x86_64 x86_64 x86_64 GNU/Linux
Has anybody seen this?