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I have a Dell PowerEdge R720xd that gets stuck in the BIOS when booting. It successfully gets past the "configuring memory" and "configuring iDRAC" screens, but once it shows the "CPLD version : 103" with the various management engine versions/patches, it just hangs.

No errors messages are displayed.

This started happening when we tried adding additional RAM to the machine. Since then, we tried re-seating the new memory which resulted in the same issue. Then, we took out all the new memory, and the problem persists. We have also tried pressing F2 to get into System Setup, but it just indicates "Entering System Setup" and hangs at the same point.

Has anybody seen this issue before or have any ideas on what to try next?

UPDATE

After troubleshooting and trying to isolate the issue (stripping things down to a single CPU and single DIMM, same problem, swapping to the other CPU and a different DIMM, same problem), Dell support will be coming out to swap the system board.

UPDATE 2

The problem was resolved after Dell swapped out the system board.

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1 Answer 1

Also look at the NVRAM jumpers. If the jumper is set to 2-3, it will cause the same issue.

Move the Jumper to 1-2 and reboot. The system will boot as normal

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