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I have an unusual issue with my Exchange 2010 environment. The set-up is as follows:

  • 5x domain controllers - (2x2003, 2x2012, 1x2008)
  • Domain Function Level is: Windows Server 2003
  • Server 2003, Exchange 2003 Ent SP2
  • Co-existence
  • Server 2008 R2, Exchange 2010 Std SP3

A dcdiag /v /a /q shows everything is healthy.

The issue we are having is:

  1. A user is created via Active Directory (no mailbox).
  2. NOTE: We wait up to 15 minutes and have confirmed replication is working in AD as the other DC's have the user present. We attempt to add a mailbox to the user via Exchange 2010 using the Exchange Management Console.
  3. The user is not visible within "Recipient Configuration". NOTE: We are not searching for the user under "Recipient Configuration > Mailbox"
  4. If we attempt to use the find feature it does not find the user
  5. We are able to mail enable the user if we use the Exchange Management Shell.

At first I thought that perhaps the EMC may have had a filter on it, but this does not appear to be the case. I have also tried to reset the MMC cache (C:\Users\%username%\AppData\Roaming\Microsoft\MMC) by renaming the file.

Has anyone come across this problem or does anyone have any ideas?

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Have you tried closing the EMC and reopening it, just to be sure its not showing old information? (it shouldn't anyways if you are searching, but worth a try) –  Grant Nov 25 '13 at 1:35
Yeah I have tried that, and like I said I even cleared the MMC cache. Thanks for the suggestion though. –  David Nov 25 '13 at 3:09
Also probably not going to work, but try logging in under a different admin account? –  Grant Nov 25 '13 at 3:32
Does the user shows if you restart "Exchange AD topology"? –  Vick Vega Nov 25 '13 at 6:03

1 Answer 1

Did you check the search scope in the select user dialog?

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