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I have a Canon LaserClass 830i Network Printer/Scanner/Fax. It has a static IP, is configured correctly to our File Server, but when it scans a file/receives a fax and tries to send it to the aforementioned share, it ends up being 0KB size upon arrival.

I have:

  • Reset to Factory Settings.
  • Upgraded the Firmware to the latest version.
  • Tried connecting it to a SMB Share on a remote server. (It works this way.)
  • Tried connecting it to a different SMB Share on the same server.

Note: No recent updates to our file server, just stopped working all of a sudden.

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