A user called to report his machine running slow running on local domain at his site. Suspected spyware (he's had it before) and took machine back to my place to run spyware scans as administrator. Ran scans to clean it, and tried logging in with his credentials at my location to get "There are currently no logon servers available to service the logon request.", which seems odd because I logged in as administrator of his local domain to run the scans at my site. I check the user profiles in advanced system settings and see the administrator account fine, but also two "Account Unknown" profiles, one of which I assume is his.
Should I take it back to his site and try logging in again as him and it will clear up automatically when it connects to his domain server or are there bigger problems here?