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First time here.

I'm (was) using a virtual server with Kloxo, 2GB RAM, 2vCPUs, Centos 6.x 64bits. After 3 days working fine, it doesn't respond anymore, only ping works. The only change I did lately was on some folder's permissions, because of a WordPress issue (from 755 to 777, since image uploads folder wasn't writable. Don't think it's important here).

I've contacted the host service, but it's an unmanaged VPS, so help are minimal to none. The only thing they did for me was a reboot, with no effect. Everything still down: access to my sites, ftp, ssh, telnet, all...

I have no idea how to procede, since I'm not very proficient with servers and the host aren't interested in my problem, as long as I stay paying. The worst: VMware Tools wasn't installed, and I don't have the panel to reboot. No reboot, no ssh, no access.

What I have tried:

  • SSH via Putty: impossible. Keep waiting with no response until connection is closed by time.
  • cmd (telnet IP 80): no response, no connection
  • Reboot: host service told me they reboot, but it was same as nothing. I can't reboot via host panel since they didn't installed VMware properly (not working since first day).

Ideas or experience on how to solve it? Thank you all.

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Except from having a "physical" console to troubleshoot there is probably not much you can do here. What does "VMware" mean? The VMware Tools? Oh and chmod 777 rarely really fixes issues... –  Marki Jan 26 '14 at 2:17
Yes, VMware Tools. The 777 chmod on uploads folder is temporary, as I know there are security and couldn't solve it other way. –  Daniel Lemes Jan 26 '14 at 2:23
If it's a VMware VM there should also be a console somewhere, independent of the fact whether the tools are installed or not... Otherwise rebuild the machine from backup and start from scratch. –  Marki Jan 26 '14 at 2:25
"VMware Tools Status: Not installed, please install the tools" When I try to reboot from console: "The following problems occurred: VMware Tools are not installed, please install the tools to do a soft reboot." And I can't use Putty to reboot either, since ssh don't connect. It's really odd. –  Daniel Lemes Jan 26 '14 at 2:29
Very informative. Who/what gives that message? –  Marki Jan 26 '14 at 2:30

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