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The RAID/NVRAM battery on a BlueArc Mercury storage host is located in the front of the storage head, and can be replaced without down time. From what I can gather, after battery change, I have to enter its Linux mode, and enter "something".

Does anyone know what "this something" is?


How to change a battery is not documented in the manuals, as it is normally a task that you pay a certified BlueArc engineer for. So how to do it is not documented in anything that is available to the owner.

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Have you tried something aqs abstruse as "reading the documentation"? Seriously - what is next? How do I plug a computer into the power grid? – TomTom Feb 2 '14 at 21:36
It looks like you've lost our goodwill, it's time to start doing what you should have done for some time and learn to find things out for yourself. You should also read this and the linked documents therin. – Iain Feb 2 '14 at 21:48
I understand your concerns, but it not explained in the documentation. Please see my updated post. – Sandra Feb 2 '14 at 22:08
To be quite fair, the answer to this does not reveal itself very quickly from a simple Google search. – Michael Hampton Feb 2 '14 at 22:49
To be quite fair, sometimes a person has to know the proper path for getting certain problems resolved and questions answered, which is to firstly contact the vendor, not a question and answer web site. – joeqwerty Feb 2 '14 at 23:39
up vote 4 down vote accepted

You call BlueArc (now Hitachi Data Systems) and book one of their engineers to come and fix your array.

You do have a support contract right? Right?

These things have support because of issues like this.

Incidentally, more for future reference, google keywords, etc. I found the answer after much searching.

The commands you have to run are:

  1. battery-fitted --field --confirm

  2. /etc/init.d/chassis-monitor restart

Source: Page 45-47

Exact Google Search was:

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@Sandra You're probably better off getting rid of it. My own personal opinion is that requiring a paid support call for something that ridiculously simple is an indication that you really don't want the product. – Michael Hampton Feb 2 '14 at 22:25
About 2-3 years ago, I did the Hitachi NAS Administration certification. Replacing the NVRAM battery was not included in this course. Probably because it's not a user serviceable part. – Tom O'Connor Feb 2 '14 at 22:26
@Sandra Finally found the real answer for you. Probably. Maybe. – Tom O'Connor Feb 2 '14 at 22:42
That was significantly difficult to find. I suspect it probably wasn't meant to be found. – Tom O'Connor Feb 2 '14 at 22:43
If you read that hardware guide in the link I edited into my answer, there's info on replacing the NVRAM battery. – Tom O'Connor Feb 2 '14 at 22:46

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