I am on a team that coordinates maintenance activity and some other activities for some servers in our company. Now that there are more people on the team and more servers under our care, it is getting harder to keep track of issues or tips related to the maintenance of certain servers.
I am wondering if there are any tools or methods out there that make the coordination of this type of information easier? I've tried some bug tracking tools but those are very specific to problems and bugs. Right now we send email summaries after each activity, but if a new person joins the team, they will not have that history. I also thought about a wiki, but that seemed awkward for this type of record keeping.
For example, I for servers a, b, and c I would like to track the fact that, before a reboot, services 1, 2, and 3 need to be shutdown prior to a reboot. If an upgrade happened on servers b and c, I would like a way to track the issues that arose during the upgrade. That way, some time later, if another person on the team is going to be involved in some maintenance activity for server "b", they can see all the history related to that server.
Any tips or solutions would be greatly appreciated.
Thanks in advance!