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Just tried to get cleanmgr installed and working on a fresh 2012 R2 install. Copies CleanMgr.exe & CleanMgr.exe.mui across like done before but when it is run get error: The Program or feature \?system32\cleanmgr.exe cannot start or run due to incompatibility with 64-bit version of windows

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4 Answers 4

up vote 5 down vote accepted

You need to enable Disk Cleanup by installing theDesktop Experience feature (see Enabling Disk Cleanup Utility in Windows Server 2012). The command line interface should still be available via the C:\Windows\CleanMgr.exe executable.

I got back to my lab and tried grabbing CleanMgr.exe and CleanMgr.exe.mui from the x86 and WOW64 bit updates thinking that might fix the compatibility issue:

Copy-Item -Path C:\Windows\WinSxS\x86_microsoft-windows-cleanmgr.resources_31bf3856ad364e35_6.3.9600.16384_en-us_f2763474b4405afa\cleanmgr.exe.mui -Destination C:\Windows\System32\en-US
Copy-Item -Path C:\Windows\WinSxS\wow64_microsoft-windows-cleanmgr_31bf3856ad364e35_6.3.9600.16384_none_685740be65e399a2\cleanmgr.exe -Destination C:\Windows\System32

And the results...

CleanMgr.exe Unsupported 16Bit Application

Ah. The march of progress. I see two options. You can get ProcMon running and try to track down all the various DLLs in the WOW64 subsystem (maybe by doing a Desktop Experience install on a throwaway server), you can try this method to remove the windows.old directories if that's what is ailing you or you can follow Microsoft's officially supported albeit misguided recommendations and install it from the Desktop-Experience Windows Feature.

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Yes but rather than installing the whole ridiculous Desktop Experience on a server it used to be possible to get cleanMgr working by copying the following files: copy \\HskServer\C$\Windows\WinSxS\amd64_microsoft-windows-cleanmgr_31bf3856ad364e35_6‌​.3.9600.16384_none_5e02966c3182d7a7\cleanmgr.exe %SystemRoot%\System32*.* copy \\HskServer\C$\Windows\WinSxS\amd64_microsoft-windows-cleanmgr.resources_31bf3856‌​ad364e35_6.3.9600.16384_en-us_4e94cff86c9dcc30\cleanmgr.exe.mui %SystemRoot%\System32\en-US*.* –  NickC Mar 11 '14 at 13:07
@NickC - Yep. That looks like the only way to do it on 2012 R2. –  kce Mar 11 '14 at 17:12

I had the same problem as Keith described for W2K12 R2 SP1 server. My solution for this problem:

  1. Install the desktop experience feature.
  2. Then you can see in SystemRoot\System32\en-US\cleanmgr.exe.mui and in SystemRoot\System32\cleanmgr.exe the new "cleanmgr" files, which are bigger as the files in the Winsxs folder
  3. Copy these files to another folder e.g. C:\
  4. Remove desktop experience feature, this will delete the cleanmgr files from system32!
  5. Copy the cleanmgr files from your folder(step3) to the known system32 locations (step2)
  6. Now you can run cleanmgr.exe

I use this procedure for making vmware template machines, so i did this once and all other future w2k12r2 server will have the cleanmgr files already installed

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Copy-Item "C:\Windows\WinSxS\amd64_microsoft-windows-cleanmgr.resources_31bf3856ad364e35_6.3.9600.16384_en-us_4e94cff86c9dcc30\cleanmgr.exe.mui" -Destination "$env:SystemRoot\System32\en-US\cleanmgr.exe.mui" -Force
Copy-Item "C:\Windows\WinSxS\amd64_microsoft-windows-cleanmgr_31bf3856ad364e35_6.3.9600.16384_none_5e02966c3182d7a7\cleanmgr.exe" -Destination "$env:SystemRoot\System32\cleanmgr.exe" -Force

I believe this is what you're looking for.

Comment by Nick was close to this, but this is a bit cleaner and uses $env rather than %env% variables (powershell likes $env better)

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Copying directly from the c:\windows\WinSxS directory, although once supported, now no longer works as-is. This appears to be a change within Windows Server 2012 R2 Update 1

a quick view of the cleanmgr.exe binary in a hex editor reveals that the C:\Windows\WinSxS\amd64_microsoft-windows-cleanmgr_31bf3856ad364e35_6.3.9600.17031_none_5e3588b0315d2219\cleanmgr.exe file is no longer begins with the required magic header "MZ...", instead it starts with "DCN..." and the file is much smaller than the expanded version. This is why we are getting the "unsupported..." dialog box above.

This appears to a direct result of http://support.microsoft.com/kb/2821895 improvement #2 - Adds a feature that compresses unused binary files and allocates free disk space to prepare Windows for future updates.

Still trying to figure out how to extract/uncompress the files programmatically. :^(

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That's "Delta Compression" - blogs.technet.com/b/askcore/archive/2014/03/27/… SxSExpand tool is able to decompress - forums.mydigitallife.info/threads/… I've just used it to decompress cleanmgr.exe and .mui on Server 2012 R2 Update1. –  lbr Mar 2 at 20:04

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