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I have a transportation program that we've used for 10 years. On this particular laptop it was working but stopped.

The behavior is this. When the app is opened, the program splash screen shows, then disappears, and no program opens. However, The program shows running as a process, and not an app.

Inadvertently, Citrix Online Plugin also fails to open apps at the same time this occurred.

I have tried these in Compatibility Mode

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closed as off-topic by kasperd, Zoredache, HBruijn, Greg Askew, MichelZ Jun 22 '14 at 12:31

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions must be relevant to professional system administration. Server Fault is dedicated to professional system and network administrators. End user and enthusiast questions are off-topic (contact your system administrator or hire a professional to help you out). Please see the Help Center for more information." – kasperd, Zoredache, HBruijn, Greg Askew
If this question can be reworded to fit the rules in the help center, please edit the question.

I recommend you try the Application Compatibility Toolkit. No one here can pinpoint what exactly is wrong with the app, but this is what the ACT was designed for. I'll also point out common issues:

  • Permissions (either file/folder, or registry)

  • UAC

You can't really work around the second one, but the ACT can provide you 'shims' that are sort of like patches in certain cases.

Also, as Evan pointed out, ProcMon is a wealth of information in regards to what a particular program/process is doing. It doesn't take much ramp up time to learn the basics of how to use it, but it's something that can be used over and over, can actually narrow down root problems.

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The ACT is nice for actually solving problems, but it doesn't do a lot to tell you what the problem is. I'd use Process Monitor for that. – Evan Anderson Jun 20 '14 at 20:53
+1 for ProcMon! It's amazing what you forget when you don't use it in a while. I got stories about ProcMon.... – BigHomie Jun 20 '14 at 20:56

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