This question is probably quite subjective, but it's one that I'd like to know what others are doing.
In most organizations there comes a time when a team member is out of the office on vacation, sick, holiday, whatever. In some cases, their coworkers may need to access files stored on their machine (or in their My Documents which may/may not be on the network) or in their email.
How does your organization handle these cases? Do you:
- Allow departments to share login information with each other. This would allow team members to access what they need when they need it.
- Create a common email address or distribution group for critical email and enforce that users use the out of office assistant and direct customers to that address. All critical files would then be stored in network shares or a ticket would need to be placed with IT.
- Something else
Thanks in advance!