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I have a problem with an HP Proliant DL380 G7 that leaves me without much in the way of troubleshooting approaches.

This server will not boot. It was stored in a datacenter, and I went to retrieve it after I could not connect and the colo tech couldn't hard reboot it. It would basically flash all HDD and system health lights, and I unplugged the system after I could not access it or restart it by pressing and holding the power button. Since then, it does nothing and just sits with the Power LED solid orange, and no activity on the health lights. The fans don't spin, the power supplies don't light up, nothing happens.

I unplugged all of the drives and just tried to boot with the CPU and memory, but still nothing. The ethernet link lights do light up, though. The system has dual processors and two power supplies. It seems like a motherboard error but I can't tell.

One person mentioned the PSU back planes fail sometimes, and that makes sense, but plugging in only one power supply and checking every configuration possibility produces the same result.

The server is out of warranty and I need to find which part to replace. Is there anyway to continue troubleshooting it? The system has iLO installed but I don't know how to access it without being able to boot the machine to BIOS.

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Any luck with this? –  ewwhite Jul 21 at 10:07

1 Answer 1

Two things...

  • You can add a warranty to an HP server whose factory warranty lapsed. It's not very expensive to add another year of support to the machine you have now.

  • You can also initiate a per-incident support call/technician with HP and be liable for parts charges.

Depends on how desperate you are...

But here's a (lengthy) troubleshooting procedure to try first if you have access to the machine.

  • Remove the power supply units and swap them.

Test to see if the system will boot...

If that doesn't work:

  • Remove all power supplies from the chassis
  • Locate the System Maintenance Switch on the motherboard - It's a set of 10 DIP switches.
  • Turn switch #6 switch on.
  • Insert all power supply units.
  • Power on the server and allow it to idle for 3 minutes.
  • Power the server off.
  • Remove all power supplies.
  • Return DIP switch #6 to off (original) position.
  • Reinsert the power supplies.
  • Power the server on.

Test to see if the system will boot...

If that doesn't work:

  • Remove all power supplies from the chassis
  • Turn DIP switches #1, 5 and 6 switch on.
  • Insert all power supply units.
  • Power on the server and allow it to idle for 3 minutes.
  • Power the server off.
  • Remove all power supplies.
  • Return DIP switches #1, 5 and 6 to off (original) position.
  • Reinsert the power supplies.
  • Power the server on.

Test to see if the system will boot...

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