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I have a user who uses Word as his e-mail editor. Often when replying to an e-mail, he'll insert his comments into the body of the original e-mail. Since he is using Word as the editor, these show as [User Name] Comment Text in a contrasting color. However, some users see the comments in their Outlook, and others do not. I've tried Selecting/DeSelecting Word as the e-mail editor on the recipients, and it does not seem to make a difference.

We are using Exchange 2007 with Outlook 2003 and Outlook 2007 clients along with a few Entourage Clients. There does not seem to be a pattern related to which client is used, but Entourage seems to be more likely to have the problem.

TIA, Bill

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my only guess is that it might be related to the Track Changes feature being turned-on sometimes, and others not? But that's just a guess – warren Sep 20 '09 at 9:23
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Try this in Outlook:

  1. Go to Tools | Options
  2. On the Preferences tab click the E-Mail options button
  3. See if the Mark my comments with: is checked. If so, uncheck it.
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This controls INSERTING Comments prefixed by [my name]. My issue is that some users do not SEE the [my name] prefix.. – BillN Sep 3 '09 at 18:57
Sorry, misread your question... So they see the comment, but not the prefix? – squillman Sep 3 '09 at 19:10
No they did not even see the change. Looking at the e-mail, it looks like he "striked-out" a phrase he did not want, but some users saw the word in a normal font, and without the prefix. – BillN Sep 3 '09 at 23:55
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Are they viewing the mail or a document inside the mail? Sounds like when you view the "final" vs. "final with markup" in Word. – beggs Oct 9 '09 at 6:24
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