OK, I have worked on hardware on computers since 8086 days. I got in to teaching electronics where I work to Forklift Techs. But recently where has dumped out IT person and gave it to me to do. I know little to nothing about Domains and the settings that go with them, but I am learning as I go. So please be gentle....
I have about 190 computers in 10 branches, in 5 states I keep up with. Most of it is simple things. So I use a program called "Instant House Call" to work on them remotley. It is a very good program and will even allow me to reboot a machine and still maintain control. It also has a remote access where I can log on anytime the machine is running if I have them download it with "Remote Access Allowed" button checked.
I have come across this one computer that does not have that choice, and will not allow me to reboot and maintain control. The Tech support tells me that the computer has to be able to run "Windows Services" but offered no more help.
What do I need to do?