In short: if using a low-end RAID card (without cache), do yourself a favor and switch to software RAID. If using a mid-to-high-end card (with BBU or NVRAM), then hardware is often (but not always! see below) a good choice.
Long answer: when computing power was limited, hardware RAID cards had the significantly advantage to offload parity/syndrome calculation for RAID schemes involving them (RAID 3/4/5, RAID6, ecc).
However, with the ever increasing CPU performance, this advantage basically disappeared: even my laptop's ancient CPU (Core i5 M 520, Westmere generation) have XOR performance of over 4 GB/s and RAID-6 syndrome performance over 3 GB/s over a single execution core.
The advantage that hardware RAID maintains today is the presence of a power-loss protected DRAM cache, in the form of BBU or NVRAM. This protected cache give very low latency for random write access (and reads that hit) and basically transform random writes into sequential writes. A RAID controller without such a cache is near useless. Moreover, some low-end RAID controllers do not only came without a cache, but forcibly disable the disk's private DRAM cache, leading to slower performance than without RAID card at all. An example are DELL's PERC H200 and H300 cards: if newer firmware has not changed that, they totally disable the disk's private cache (and it can not be re-enabled while the disks are connected to the RAID controller). Do a favor yourself and do not, ever, never buy such controllers. While even higher-end controller often disable disk's private cache, they at least have they own protected cache - making HDD's (but not SSD's!) private cache somewhat redundant.
This is not the end, though. Even capable controllers (the one with BBU or NVRAM cache) can give inconsistent results when used with SSD, basically because SSD really need a fast private cache for efficient FLASH page programming/erasing. And while some (most?) controller let you re-enable disk's private cache (eg: PERC H700/710/710P let the user re-enable it), if that private cache is not write-protected you risks to lose data in case of power loss. The exact behavior really is controller and firmware dependent (eg: on a DELL S6/i with 256 MB WB cache and enabled disk's cache, I had no losses during multiple, planned power loss testing), giving uncertainty and much concerns.
Open source software RAIDs, in the other hand, are much more controllable beasts - their software is not enclosed inside a proprietary firmware, and have well-defined metadata patterns and behaviors. Software RAID make the (right) assumption that disk's private DRAM cache is not protected, but at the same time it is critical for acceptable performance - so they typically do not disable it, rather they use ATA FLUSH / FUA commands to be certain that critical data land on stable storage. As they often run from the SATA ports attached to the chipset SB, their bandwidth is very good and driver support is excellent.
However, if used with mechanical HDDs, synchronized, random write access pattern (eg: databases, virtual machines) will greatly suffer compared to an hardware RAID controller with WB cache. On the other hand, when used with SSDs, they often excel and give results even higher than what achievable with hardware RAID cards.
Also consider that software RAIDs are not all created equals. Windows software RAID has a bad reputation, performance wise, and even Storage Space seems not too different. Linux MD Raid is exceptionally fast and versatile, but Linux I/O stack is composed of multiple independent pieces that you need to carefully understand to extract maximum performance. ZFS ZRAID is extremely advanced, but if not configured correctly it will give you very poor IOPs. Moreover, it need a fast SLOG device for synchronous write handling (ZIL).
- if your workloads is not synchronized random write sensitive, you don't need a RAID card
- if you need a RAID card, do not buy a RAID controller without WB cache
- if you plan to use SSD, software RAID is preferred. My best choice is Linux MD Raid. If you need ZFS advanced features, go with ZRAID but carefully think about your vdev setup!
- if you, even using SSD, really need an hardware RAID card, use SSDs with write-protected caches (Micron M500/550/600 have partial protection - not really sufficient but better than nothing - white Intel DC and S series have full power loss protection)
- if you need RAID6 and you will use normal, mechanical HDDs, consider to buy a fast RAID card with 512 MB (or more) WB cache. RAID6 has high write performance penaly, and a properly-sized WB cache can at least provide a fast intermediate storage for small synchronous writes (eg: filesystem journal).
- if you need RAID6 with HDDs but you can't / don't want to buy an hardware RAID cards, carefully think about your software RAID setup. For example, a possible solution with Linux MD Raid is to use two arrays: a small RAID10 array for journal writes / DB logs, and a RAID6 array for raw storage (as fileserver). On the other hand, software RAID5/6 with SSDs is very fast, so you probably don't need a RAID card for an all-SSDs setup.