Server Fault is a question and answer site for system and network administrators. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

When changing users details in active directory does it take a while for that information to propagate to outlook when clicking on that persons properties?

Because I changed some users information in our AD but when opening outlook and getting his email the properties still show the old information.

share|improve this question
up vote 1 down vote accepted

Microsoft Exchange 2007 only updates the Global Address List once every 24 hours. It is scheduled early in the morning (4 or 5 a.m., I think) by default. Once this task has run within Exchange, your Outlook clients will start getting the property changes as they synchronize their local copies of the Global Address List with Exchange.

share|improve this answer
Not entirely true. The GAL is always live. The offline address book is the component you're thinking of. By default it rebuilds daily. You can change that to more frequently. The important thing here is that your Outlook clients will never grab it more than once in a 24 hour window (unless manually forced). – Brian Desmond Oct 1 '09 at 23:56

I am assuming you are looking into offline address book on the client side. you would got most comprehensive answers in this url

share|improve this answer

I'm assuming the info is coming from the Exchange DSAccess cache. It can take up to 2 hours for Exchange to update the info. I would recommend closing Outlook and checking in about 2 hours for the new info.

share|improve this answer
That cache has domain controller info. I'm not aware of it caching directory data... – Brian Desmond Oct 1 '09 at 23:57
No, you're wrong. The dsaccess cache caches configuration data and user data. So change my downvote to an upvote. – joeqwerty Oct 2 '09 at 0:40

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.