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I have a co-worker whose been trying to get Robohelp working on a windows 2003 server. They followed the instructions for installing the product but when we try to connect to the robohelp admin with the default login of admin/admin we get a message that says: Login Error : Unable to connect to database. Kindly refer tomcat logs for details.

The log gives the following exception: java.sql.SQLException: [Microsoft][SQL Native Client][SQL Server]Invalid object name 'TSetting'. at sun.jdbc.odbc.JdbcOdbc.createSQLException(Unknown Source) at sun.jdbc.odbc.JdbcOdbc.standardError(Unknown Source) at sun.jdbc.odbc.JdbcOdbc.SQLExecDirect(Unknown Source) at sun.jdbc.odbc.JdbcOdbcStatement.execute(Unknown Source) at sun.jdbc.odbc.JdbcOdbcStatement.executeQuery(Unknown Source) at adobe.robohelp.server.DatabaseManager.TestDatabase( at adobe.robohelp.server.DatabaseManager.isConnected( at adobe.robohelp.server.AuthAgent.AuthenticateUser( at adobe.robohelp.server.AuthAgent.Authenticate( at adobe.robohelp.server.RoboHelpServer.doGet( at adobe.robohelp.server.RoboHelpServer.doPost( at javax.servlet.http.HttpServlet.service( at javax.servlet.http.HttpServlet.service( at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter( at org.apache.catalina.core.ApplicationFilterChain.doFilter( at org.apache.catalina.core.StandardWrapperValve.invoke( at org.apache.catalina.core.StandardContextValve.invoke( at org.apache.catalina.authenticator.AuthenticatorBase.invoke( at org.apache.catalina.core.StandardHostValve.invoke( at org.apache.catalina.valves.ErrorReportValve.invoke( at org.apache.catalina.core.StandardEngineValve.invoke( at org.apache.catalina.connector.CoyoteAdapter.service( at org.apache.coyote.http11.Http11Processor.process( at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process( at$ at Source)

Of course, there's no object by the name of TSetting.

The SQL Server is 2005. Are there any known issues with this or items I can look at?


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up vote 0 down vote accepted

It turns out that it was because the trial was being installed. Once the full product was installed the issue went away.

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