This is an odd issue we are currently experiencing. The administrators have created a VM for a user. The administrators can log in via the vsphere console as root without any issue.
However, when the user tries to log in via the vsphere console as root, their password is not accepted. Even though it is the exact same user (root), password, and theoretically console.
The virtual guest is running CentOS 6.6.
Inside the host, /var/log/secure shows the following lines:
Aug 18 15:14:18 myhost.mylab unix_chkpwd[1812]: password check failed for user (root)
Aug 18 15:14:18 myhost.mylab login: pam_unix(login:auth): authentication failure; logname=LOGIN uid=0 euid=0 tty=tty1 ruser= rhost= user=root
Aug 18 15:14:19 myhost.mylab login: FAILED LOGIN 1 FROM (null) FOR root, Authentication failure
Aug 18 15:14:49 myhost.mylab unix_chkpwd[1816]: password check failed for user (root)
Aug 18 15:14:51 myhost.mylab login: FAILED LOGIN 2 FROM (null) FOR root, Authentication failure
Aug 18 15:15:58 myhost.mylab login: pam_unix(login:session): session opened for user root by LOGIN(uid=0)
Aug 18 15:15:58 myhost.mylab login: ROOT LOGIN ON tty1
The first two failures are when we tried to log in from the user's workstation. The final succesful login is from my administrator workstation.
Does anyone know why it would be failing on one system, yet working on another? Aren't all consoles technically the console? Why would there be a difference?