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When using Microsoft Outlook with Exchange (not the online only mode) a Sync Issues folder that appears in the local PST folder. From the link above I know why it exists - but often that information is not needed (sync issues caused by the fact you are not on the network, and haven't switched to offline mode).

For users besides the space consumption, the fact there is a folder called issues with a big number next to it worries them. So my question is, what are effective methods of managing this? Can be server side (such as settings) or client side (such as rules).

If you do have a suggestion that is specific to a version of Exchange or Outlook please indicate that version.

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6 Answers 6

up vote 3 down vote accepted
+50

If you're running Exchange 2007 look into the managed folders policy settings in the Exchange Management Console. It will at least let you manage automatic deletion of the messages that appear there. As for the folder itself, I wouldnt touch it. Outlook doesnt like it when system folders are messed with (not that I have tried on this one though)...

-Trond

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In order for this to work you have to set general archive options, it doesn't work on a single selected folder. There is a way to fix it through regedit, does anyone knows how to do it? –  user89931 Jul 31 '11 at 8:49

I have run into several cases with Outlook 2010 with Office365, which it says connected to Exchange, but it wouldn't show all current emails as whats shown in OWA. When the sync folder was emptied with any local failures, server failures, or error logs, the email flowed through. It appears to be when your using a smart phone. But I don't know what causes it when using a smart phone for email, calendar etc.

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This doesn't seem to answer the question –  Sander Steffann Oct 10 '13 at 14:07

the mailbox cleanup assistant will let you delete the conflicts from your HD

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i was getting an error saying "Mail store is full. Delete unwanted itmes by shift_del". Then I tried removing the mails from my mailbox but still the problem persisted. later i saw that the Server side sync folder reached its maximum limit (due to some rule to redirect my mails to that folder which happened mistakelny without my knowledge) and then i deleted all unwanted mails from that folder.

This server sync folder appeared only when I clicked on the Folder List present at the bottom left corner of the Outlook.

Hope this helps some one.

Regards, Parimal

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1  
This doesn't help the OP, it provides your experience but does not even attempt to answer his question. –  Brent Pabst Oct 9 '12 at 13:40

I'd be more concerned as to what is causing Sync issues to occur. As Trondh is saying, you can use Managed Folder Policies to force the deletion of these Sync issues, but that is not a very reliable option.

There are many kinds of different sync issues, but in Outlook 2003 w/ Exchange 2007, most of these are certificate related. If you do not have the appropriate certificates installed in the appropriate manner, then you will receive Sync Issues relating to your Offline Address Book (OAB). More than likely, you'll have an 0x8004010F error. A good place to start if this is the case is: http://msexchangeteam.com/archive/2007/04/19/437902.aspx, other issues could be related to your AV setup, etc. Without more information on what kind of Sync errors you are receiving, it's hard to point you in the right direction, but ignoring the sync errors is not the optimal way of dealing with the problem.

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Outlook won't let you delete these folders, but they can be removed with OWA. There's no good way to remove them with a script, though. There's also no automated way to clean out their contents. Your best bet will be to train your users so they understand that the contents of these folders are a troubleshooting tool for you, not something they need to worry about.

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protected by Michael Hampton Jun 10 at 12:38

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