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I use Windows Server Update Services to manage updates for my SBS 2003 R2 domain. My clients are receiving error code 0x80072EE2 when they try to scan for updates. In typical microsoft style, there's no documentation for the error code. Anyone have any clue what it means? Here's the relevant portion of the WindowsUpdate.log file from one of the failing clients:


2009-05-12  16:11:29:416	1020	1450	Setup	SelfUpdate check completed.  SelfUpdate is NOT required.
2009-05-12  16:12:29:531	1020	1450	PT	+++++++++++  PT: Synchronizing server updates  +++++++++++
2009-05-12  16:12:29:541	1020	1450	PT	  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://SBS:8530/ClientWebService/client.asmx
2009-05-12  16:12:31:827	1020	1450	PT	WARNING: Cached cookie has expired or new PID is available
2009-05-12  16:12:31:827	1020	1450	PT	Initializing simple targeting cookie, clientId = 0efe255a-cb28-409f-9004-38dcd9790994, target group = , DNS name = copernicus.tigranetworks.local
2009-05-12  16:12:31:827	1020	1450	PT	  Server URL = http://SBS:8530/SimpleAuthWebService/SimpleAuth.asmx
2009-05-12  16:13:35:288	1020	1450	Misc	WARNING: SendRequest failed with hr = 80072ee2. Proxy List used:  Bypass List used : > Auth Schemes used : 
2009-05-12  16:13:35:288	1020	1450	PT	  + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2009-05-12  16:13:35:288	1020	1450	PT	  + Caller provided proxy = No
2009-05-12  16:13:35:288	1020	1450	PT	  + Proxy list used = sbs:8080
2009-05-12  16:13:35:288	1020	1450	PT	  + Bypass list used = 
2009-05-12  16:13:35:289	1020	1450	PT	  + Caller provided credentials = No
2009-05-12  16:13:35:289	1020	1450	PT	  + Impersonate flags = 0
2009-05-12  16:13:35:289	1020	1450	PT	  + Possible authorization schemes used = 
2009-05-12  16:13:35:289	1020	1450	PT	WARNING: GetCookie failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2009-05-12  16:13:35:289	1020	1450	PT	WARNING: PTError: 0x80072ee2
2009-05-12  16:13:35:289	1020	1450	PT	WARNING: GetCookie_WithRecovery failed : 0x80072ee2
2009-05-12  16:13:35:289	1020	1450	PT	WARNING: RefreshCookie failed: 0x80072ee2
2009-05-12  16:13:35:289	1020	1450	PT	WARNING: RefreshPTState failed: 0x80072ee2
2009-05-12  16:13:35:289	1020	1450	PT	WARNING: Sync of Updates: 0x80072ee2
2009-05-12  16:13:35:289	1020	1450	PT	WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
2009-05-12  16:13:35:289	1020	1450	Agent	  * WARNING: Failed to synchronize, error = 0x80072EE2
2009-05-12  16:13:35:289	1020	1450	Agent	  * WARNING: Exit code = 0x80072EE2
2009-05-12  16:13:35:289	1020	1450	Agent	*********
2009-05-12  16:13:35:289	1020	1450	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2009-05-12  16:13:35:289	1020	1450	Agent	*************
2009-05-12  16:13:35:289	1020	1450	Agent	WARNING: WU client failed Searching for update with error 0x80072ee2
2009-05-12  16:13:35:293	1020	1bd0	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {529605DD-E2A8-469D-9DEB-38E777C6047C}]
2009-05-12  16:13:35:293	1020	1bd0	AU	  # WARNING: Search callback failed, result = 0x80072EE2
2009-05-12  16:13:35:293	1020	1bd0	AU	  # WARNING: Failed to find updates with error code 80072EE2
2009-05-12  16:13:35:293	1020	1bd0	AU	#########
2009-05-12  16:13:35:293	1020	1bd0	AU	##  END  ##  AU: Search for updates [CallId = {529605DD-E2A8-469D-9DEB-38E777C6047C}]
2009-05-12  16:13:35:293	1020	1bd0	AU	#############
2009-05-12  16:13:35:293	1020	1bd0	AU	Successfully wrote event for AU health state:0
2009-05-12  16:13:35:293	1020	1bd0	AU	AU setting next detection timeout to 2009-05-12 19:13:22
2009-05-12  16:13:35:293	1020	1bd0	AU	Setting AU scheduled install time to 2009-05-13 07:00:00
2009-05-12  16:13:35:293	1020	1bd0	AU	Successfully wrote event for AU health state:0
2009-05-12  16:13:35:294	1020	1bd0	AU	Successfully wrote event for AU health state:0
2009-05-12  16:13:40:290	1020	1450	Report	REPORT EVENT: {8FD4EA60-BA78-42B3-9B92-1C7CDD217271}	2009-05-12 16:13:35:289+0100	1	148	101	{00000000-0000-0000-0000-000000000000}	0	80072ee2	AutomaticUpdates	Failure	Software Synchronization	Windows Update Client failed to detect with error 0x80072ee2.
2009-05-12  16:13:40:348	1020	1450	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
2009-05-12  16:13:40:348	1020	1450	Report	WER Report sent: 7.3.7100.0 0x80072ee2 00000000-0000-0000-0000-000000000000 Scan 101 Managed
2009-05-12  16:13:40:348	1020	1450	Report	CWERReporter finishing event handling. (00000000)
2009-05-12  16:18:26:964	1020	1450	PT	WARNING: Cached cookie has expired or new PID is available
2009-05-12  16:18:26:964	1020	1450	PT	Initializing simple targeting cookie, clientId = 0efe255a-cb28-409f-9004-38dcd9790994, target group = , DNS name = copernicus.tigranetworks.local
2009-05-12  16:18:26:964	1020	1450	PT	  Server URL = http://SBS:8530/SimpleAuthWebService/SimpleAuth.asmx
2009-05-12  16:18:27:111	1020	1450	Report	Uploading 2 events using cached cookie, reporting URL = http://SBS:8530/ReportingWebService/ReportingWebService.asmx
2009-05-12  16:18:29:980	1020	1450	Report	Reporter successfully uploaded 2 events.


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4 Answers 4

There is a Microsoft Support article which addresses this error number:

You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates

In most cases, these messages are temporary or short-lived issues that are caused by very slight interruptions in communications between the computer that is being updated and the Windows update servers. These issues are generally self-healing. So, before you try the troubleshooting methods in this article, please exit the Windows Update site, wait 10 to 15 minutes, start Windows Update again, and then check for updates. You can also let Windows Automatic Update install the updates on its usual 24-hour cycle.

Note: These errors can occur even if no changes have been made to network settings.

Proposed resolutions:

Method A: Verify Internet connectivity

Make sure that you can successfully access other Web sites. If you can’t successfully access other Web sites, your Internet connection may not be working correctly, and you might want to contact your Internet service provider for help.

If you can successfully access other Web sites, continue with Method B.

Method B: Make sure that Windows Firewall is turned on, and temporarily disable third-party firewalls

Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Method C: Temporarily disable third-party antivirus software

Method D: Disable software accelerator programs

Method E: Add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list

Method F: Make sure that you have the latest Background Intelligent Transfer Service (BITS) update installed

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Actually, there is a very useful list of error numbers in that article. Thanks. –  Tim Long May 12 '09 at 16:12

Splattne's answer should be marked as the correct one, but I would add:

  • Make sure the BITS service is started, not just updated

This has caught me a few times.

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I've voted him up but I don't want to be a hasty ent and mark it as The One Answer too quickly. –  Tim Long May 13 '09 at 1:39
up vote 2 down vote accepted

The problem turned out to be a missing SelftUpdate virtual directory in IIS. Recreating the virtual directory and pointing it to the appropriate files solved the issue.

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I have a windows update error 0x80072EE2 (which means = ERROR_INTERNET_TIMEOUT). I just simply assign the dns server at my IPv4 properties that ISP server provides and it works. - Allan(toshiba tech support)

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