I have a few employees who only have access to one website. This website they use for absolutely everything they do and they have started to tell me how slow it is as certain parts of the day. At certain parts of the day when it becomes really bad, they will click a button to submit a form and the request will take so long it will time out and make them log back in.
Let me be clear, the only thing that is slow is the web site. It is not the time it takes IE to load
The site in question has nothing to do with our company and is controlled by another company. There is nothing special about the connection between us and them.
No one else in our company is complaining about slow Internet access or anything else that would lead me to believe this problem is on our network.
An IT manager for the company who runs the site said "we have 150 sites as your company is the only one reporting problems."
To eliminate our network as the culprit, I have thought of a couple different ways to test.
- Set one of the users up for a day or two with a high speed air card. The problem with this is that the users then have unfiltered Internet access.
- Take my computer out there and stand with them for 45-69 minutes while they use the computer and also browse another sites at the same time. During this time I would like to track how long it takes to load every page regardless of the domain. I can then take this back to the other company and show them that everything else is working fine and fast except for your site.
I have yet to find any software that will help me with idea #2. Any suggestions?
Can you think of anything else that would help determine where the problem is?