-1

I'm having problems with my Polycom VVX400 phones. It's the first time i've configured them to work with Aircall.io, our SIP provider.

I have them registered just fine and I can make calls, but when I dial it, it rings and works once (I can hear and speak), then if I hang up and dial it again, I can no longer connect to it. I get an audio message saying this number is not registered. If I wait a few minutes, it starts working again.

It sounds like a connectivity issue. Any ideas?

Thank you

2
  • 1
    Router. Firewall. Network setup? This sounds like a network related issue but without logs or more details can't help.
    – Jason
    Jun 2, 2016 at 20:41
  • The audio message must be coming from the provider, the phones don't usually play error messages on their own. Check with your provider, and if you really believe that it's a firewall, network or routing issue, provide logs and a more concrete question!
    – asdmin
    Jun 15, 2016 at 6:24

1 Answer 1

0

Yes, I think there is a possibility of networking/firewall issue or there's something that network routing is not working from the box. You should check networking in general.

Or may be SIP provider is unreachable.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .